Frequently Asked Questions
FAQS
POLICIES
Parent / Guardian Consent
Participation in Dramatically Different programs requires informed consent from a parent or legal guardian.
By enrolling, parents and carers acknowledge that:
· Dramatically Different provides non-clinical, creative confidence coaching
· Sessions may include reflective or emotional topics appropriate to age and setting
· Girls are never required to share personal experiences
· Participation is voluntary and girls may opt out of activities at any time
Parents understand that Dramatically Different:
· Does not provide counselling, therapy, diagnosis, or treatment
· Does not replace psychological or medical support
· Will recommend external professional support if concerns exceed scope
Parents also acknowledge:
· Their child’s participation involves group-based activities
· Facilitators uphold child safety and safeguarding obligations
· Confidentiality is respected, with limits where safety or legal obligations apply
Written or digital consent must be provided prior to commencement of services
Refunds
Dramatically Different is committed to providing thoughtful, high-quality experiences and clear expectations for families.
Cancellation Policy
· Cancellations made more than 48 hours may be eligible for a refund or credit, less any administrative costs.
· Cancellations made outside of this time of commencement are non-refundable, pending illness
· Missed sessions or non-attendance without reason are not refundable.
· If a program is cancelled by Dramatically Different, a full refund or transfer will be offered.
As a non-clinical confidence coaching service, we do not offer refunds based on personal preference or perceived outcomes.
Privacy Policy
At Dramatically Different, personal information is collected only where necessary and handled in line with Australian Privacy Principles.
We:
· Store data and information securely as possible
· Limit record-keeping to essential details
· Keep limited clinical notes
· Do not share information without consent, except where legally required
Your privacy matters — because every girl deserves to be safe
Dramatically Different provides non-clinical, creative confidence coaching for girls. Our programs support self-expression, confidence, and identity development through creative and group-based experiences.
Dramatically Different is not a counselling, therapy, or mental health service and does not diagnose, treat, or manage mental health conditions. Participation does not replace professional psychological, medical, or therapeutic support.
Website Disclaimer:
If a child requires support beyond the scope of our programs, families will be encouraged to seek appropriate professional care.
When you visit the Dramatically Different, we automatically collect certain information about your device, including information about yFOR COLLABORATIONS
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via contact.erikawilliams@gmail.com.
BACKGROUND CHECKS AND LISCENCES
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
PRIVACY POLICY
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact.erikawilliams@gmail.com.